Critical Section

As the laptop turns - episode 13

Tuesday,  05/17/05  11:34 PM

This is it!  The finale to the saga of my laptop troubles...  (Start here, or links to 2, 3, 3.5, 4, 5, 4.5, 6, 7, 8, 9, 10, 11, 12, 12.1, 12.2, 12.3, 12.4)  Here is episode 13...

-----Original Message-----
From: Ole Eichhorn []
Friday, April 29, 20058:34 AM
Subject: episode 13 - as the laptop turns

This is the final episode of as the laptop turns.  All great sagas must come to an end.

Our story has a happy ending!  (Good for me, bad for the story.)  Yesterday the DVD recorder arrived without a hitch.  I plugged it in and immediately made a 3.5GB DVD-R without problems.  (A stand-alone ImageServer / WebViewer demo for carrying into Fry’s and CircuitCityand Best Buy, so I can test tablet PCs.  But I digress.)

So at the end of the day, two months and countless phone calls and emails later, I have to say HP really came through.  Their reputation for excellent field service is well deserved.  We’re already using HP in our customers’ systems for servers and workstations, and for high-res monitors.  As we need to buy new equipment for our own use we should really use HP – especially laptops, which are finicky and which generally cause “must fix immediately” emergencies when they break.

We want Aperio to have a reputation for excellent service among our customers, and it is instructive that this reputation comes from attitude and follow-through, not necessarily from doing everything right.  HP didn’t do everything right – in fact, one of their field engineers turned a working laptop with a loose connection into a smoking collection of parts – but they ended up delighting their customer (me) by caring, and making it right in the end.


P.S. Does HP make tablet PCs?  Oh, they do!

The end - thanks for tuning in!

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electoral fail
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