Critical Section


As the laptop turns - episode 13

Tuesday,  05/17/05  11:34 PM

This is it!  The finale to the saga of my laptop troubles...  (Start here, or links to 2, 3, 3.5, 4, 5, 4.5, 6, 7, 8, 9, 10, 11, 12, 12.1, 12.2, 12.3, 12.4)  Here is episode 13...



-----Original Message-----
From: Ole Eichhorn [mailto:ole@aperio.com]
Sent:
Friday, April 29, 20058:34 AM
Subject: episode 13 - as the laptop turns

This is the final episode of as the laptop turns.  All great sagas must come to an end.

Our story has a happy ending!  (Good for me, bad for the story.)  Yesterday the DVD recorder arrived without a hitch.  I plugged it in and immediately made a 3.5GB DVD-R without problems.  (A stand-alone ImageServer / WebViewer demo for carrying into Fry’s and CircuitCityand Best Buy, so I can test tablet PCs.  But I digress.)

So at the end of the day, two months and countless phone calls and emails later, I have to say HP really came through.  Their reputation for excellent field service is well deserved.  We’re already using HP in our customers’ systems for servers and workstations, and for high-res monitors.  As we need to buy new equipment for our own use we should really use HP – especially laptops, which are finicky and which generally cause “must fix immediately” emergencies when they break.

We want Aperio to have a reputation for excellent service among our customers, and it is instructive that this reputation comes from attitude and follow-through, not necessarily from doing everything right.  HP didn’t do everything right – in fact, one of their field engineers turned a working laptop with a loose connection into a smoking collection of parts – but they ended up delighting their customer (me) by caring, and making it right in the end.

Ole

P.S. Does HP make tablet PCs?  Oh, they do!

The end - thanks for tuning in!

Home
Archive
flight
About Me
W=UH
Email
RSS   OPML

Greatest Hits
Correlation vs. Causality
The Tyranny of Email
Unnatural Selection
Lying
Aperio's Mission = Automating Pathology
On Blame
Try, or Try Not
Books and Wine
Emergent Properties
God and Beauty
Moving Mount Fuji The Nest Rock 'n Roll
IQ and Populations
Are You a Bright?
Adding Value
Confidence
The Joy of Craftsmanship
The Emperor's New Code
Toy Story
The Return of the King
Religion vs IQ
In the Wet
the big day
solving bongard problems
visiting Titan
unintelligent design
the nuclear option
estimating in meatspace
second gear
On the Persistence of Bad Design...
Texas chili cookoff
almost famous design and stochastic debugging
may I take your order?
universal healthcare
entertainment
triple double
New Yorker covers
Death Rider! (da da dum)
how did I get here (Mt.Whitney)?
the Law of Significance
Holiday Inn
Daniel Jacoby's photographs
the first bird
Gödel Escher Bach: Birthday Cantatatata
Father's Day (in pictures)
your cat for my car
Jobsnotes of note
world population map
no joy in Baker
vote smart
exact nonsense
introducing eyesFinder
resolved
to space
notebooks
where are the desktop apps?