I would like to interrupt my regularly scheduled programming for an announcement: Orbitz sucks. (What's the use of having a blog audience if you can't rant every now and then, right?)
Travel is complicated, and services like Orbitz should encapsulate the complexity and make it easier. Instead, Orbitz layers onto the complexity and makes it harder, so that's bad. But the reason I'm upset - to the point where I'm motivated to post about it - is because of poor customer service. That's inexcusable. |
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