Critical Section

the Charles Hotel Rocks

Friday,  04/30/04  02:45 PM

Some people talk about great customer service.  Then there are those who walk the walk.

A couple of weekends ago I attended BloggerCon II at Harvard in Boston.  While there I stayed at the Charles Hotel, which is a really nice place right off Harvard square.  High-speed Internet access, comfortable beds, plenty of water pressure (!), nice restaurants, etc.  And while there I bought some Harvard tee-shirts for my daughters.

I left Monday morning at 4:00AM to fly back through Pittsburgh so I could spend the day with a client.  Naturally I forgot to pack the tee-shirts, left them in the closet.  Sigh.  So I called the hotel, they searched the room, talked to the housekeeping people, etc., and sadly were not able to find the shirts.  I thought that would be the end of it.  No sir.  Peter Davis, the hotel's service manager, called me back to ask what sizes my daughters wore, so he could go out and buy replacements! 

And today I got a FedEx package with three purple Harvard tee-shirts, courtesy of the Charles Hotel.  Okay people, listen up; that's service.  I don't know what it cost the hotel to buy those shirts and mail them, but they now have a client for life.  Any time I'm in Boston, you know where I'll be staying.

Not to mention the free publicity they'll get on my blog :)

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About Me

Greatest Hits
Correlation vs. Causality
The Tyranny of Email
Unnatural Selection
On Blame
Try, or Try Not
Books and Wine
Emergent Properties
God and Beauty
Moving Mount Fuji
The Nest
Rock 'n Roll
IQ and Populations
Are You a Bright?
Adding Value
The Joy of Craftsmanship
The Emperor's New Code
Toy Story
The Return of the King
Religion vs IQ
In the Wet
solving bongard problems
visiting Titan
unintelligent design
the nuclear option
estimating in meatspace
second gear
On the Persistence of Bad Design...
Texas chili cookoff
almost famous design and stochastic debugging
may I take your order?
universal healthcare
triple double
New Yorker covers
Death Rider! (da da dum)
how did I get here (Mt.Whitney)?
the Law of Significance
Holiday Inn
Daniel Jacoby's photographs
the first bird
Gödel Escher Bach: Birthday Cantatatata
Father's Day (in pictures)
your cat for my car
Jobsnotes of note
world population map
no joy in Baker
vote smart
exact nonsense
introducing eyesFinder
to space
where are the desktop apps?
still the first bird
electoral fail
progress ratches
2020 explained